Return Policy

Small quantities are considered prototype quantities and cannot be returned since the cost of re–inspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to re–sell these parts within a reasonable time period. Special runs are not returnable.

All returns must be authorized, and an Authorization Number is required. Please contact our Customer Service at springsales@asraymond.com or by phone at 419–891–9292. Unauthorized returns will be returned at the customer’s expense.

All authorized returns must be in their original packaging and labeling to ensure lot control integrity. Parts cannot be altered or used in any fashion. Parts from separate lots cannot be mixed.

A restocking fee will be charged to authorized returns. Additional charges may be required for re–inspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to the authorized return center pre–paid by sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight and any other charges that are necessary to return the parts to a saleable condition.