Terms of Sale

With respect to goods purchased by Buyer from Seller ("Goods"), no contract exists until Buyer places order for delivery, and such order is accepted by Seller's acknowledging receipt of the order, by Seller's commencement of work on the Goods ordered, or by Seller's shipment of the Goods, whichever occurs first. Any acceptance will be limited to the express terms contained on the face hereof. Additional or different terms in Buyer's form or any attempt by Buyer to vary in any degree any of the terms of this quotation shall be deemed material and are objected to and rejected, but this shall not prevent the formation of a contract between Buyer and Seller unless such variances are in terms of the description, quantity, price or delivery schedule of the goods, and the order shall be deemed accepted by Seller without said additional or different terms.

All agreements are contingent upon strikes, accidents and other reasons for delay beyond Seller's control.

Where a separate charge is made for specially designed tools and dies, Seller will maintain such tools and dies without further cost to Buyer for the life of such tool or die so long as the part remains active and the design is not changed, and Seller will not use such tools and dies for others without Buyer's permission, but Buyer acquires no right to remove any such tools or dies from Seller's factory.

Seller warrants to Buyer that the Goods purchased by Buyer from Seller shall be free from defects in material and workmanship. This warranty is the only warranty applicable to the Goods. THERE ARE NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE HEREBY DISCLAIMED.

All Goods shall be inspected by the Buyer when received, and the Seller shall not be liable for any defect unless notified in writing within 60 days after delivery.

Seller's liability for breach of warranty shall be limited solely and exclusively to repairing or replacing, at Seller's option, the defective Goods. In no event shall the liability of Seller for breach of any contractual provision relating to the Goods exceed the purchase price of the Goods quoted herein. In no event shall Seller be liable for any special, incidental, or consequential damages arising out of Buyer's use or sale of the Goods or Seller's breach of any contractual provisions relating to the Goods, including but not limited to any loss of profits or production by Buyer. Any action resulting from any breach by Seller must be commenced within one year after the cause of action accrued.

Except to the extent caused by Seller's breach of warranty, Buyer shall indemnify and hold harmless Seller, its employees, officers and directors and their respective successors and assigns (collectively, "Indemnities") from and against any and all liability, damages, claims, causes of action, losses, costs and expenses (including attorneys' fees) of any kind (collectively, "Damages") arising out of injuries to any person (including death) or damage to any property caused by or related to the Goods or any negligent act or omission of Buyer, its employees or agents. Buyer shall indemnify and hold harmless each of the Indemnities from and against any and all damages, royalties and licence fees arising from or for infringement of any patent by reason of any sale or use of the Goods or the manufacture of the Goods to Buyer's specifications or sample. Upon the tendering of any of the foregoing suits or claims to Buyer, Buyer shall defend the same at Buyer's expense. The foregoing obligations of Buyer shall apply whether Seller or Buyer defends such suits or claim.

Seller reserves the right to over and under ship by not more than 10% of the specified quantity on products that are counted by weight.

Small quantities are considered prototype quantities and cannot be returned since the cost of re-inspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to re-sell these parts within a reasonable time period. Special runs are not returnable. All returns must be authorised by the Seller, and an Authorisation Number is required. Please contact ASRaymond Customer Service at sales-uk@asraymond.com or by phone at +44 1386 44 33 66 Unauthorised returns will be returned at Buyer's expense. All authorised returns must be in their original packaging and labelling to ensure lot control integrity. Parts cannot have been altered or used in any fashion. Parts from separate lots cannot be mixed. A restocking fee will be charged to authorised returns. Additional charges may be required for re-inspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to the authorised return centre pre-paid by the sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight, and any other charges that are necessary to return the parts to a saleable condition.

Credit or debit cards will not be charged until an ordered item is shipped, at which time ASRaymond will email tracking information.

Before an order is shipped, the Buyer's debit or credit card statement may show what looks like a deduction from the account. Please note these funds have not yet been deducted but are instead being reserved within the account to ensure the order can be processed. This is known as an "authorisation hold" and typically lasts from three to seven days, depending upon the policy of the bank.