Return Policy
Our aim is to provide you with the best possible service and this also applies to our returns policy. Please do not return any items to Barnes Group (UK) Ltd / SPEC without first contacting us by either e-mail or fax, to ask for a Goods Return Note Number (GRN).
Fax: 01386 446669
Email: sales-uk@asraymond.com
If you wish to return goods for any reason please supply the following information:
- Your full contact details
- Details of the product(s) that you wish to return.
- The reason for return
- Date of Purchase
- Our order/invoice number
No goods will be accepted unless authorised by us and the package is marked clearly with the issued GRN number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible. If you are unhappy with the goods for any reason, you have the right to return them within 14 days of receipt. As long as they are returned suitably packaged in new, unused condition, and goods were not manufactured to your specification and you pay for the return carriage and insurance, we will replace or refund them as appropriate.
Please note that all returns must be received by us within 14 days of us issuing a goods return note number.
If incorrect or faulty goods are supplied, we will of course replace or refund these as appropriate, as quickly as possible. We must receive notification of any problems within 14 days of delivery of your order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt of our returns instructions.
If you have ordered goods incorrectly, please contact us via e-mail or fax within 14 days of receipt of goods. Returns of correctly supplied goods must be unused, undamaged, in the original packaging and carriage paid by the customer and may be subject to a re-stocking charge (at our discretion) to cover our expenses.
If you are uncertain as to whether or not you are ordering the correct item, please contact us for advice or order a single item to ensure that it is correct before ordering large quantities.
Returns of large quantities may be subject to a re-stocking charge at our discretion.
If you have any concerns or questions please e-mail us.